Shipping policy

At Vast American, we want you to know exactly what to expect once your flooring order ships. Please review this policy before placing your order.

1. Processing Time

Once payment is received in full, in-stock orders are prepared and shipped within 5 to 7 business days.

Special order and pre-order items are not covered by this timeline. These are made to order and ship 3 months from the date payment is received in full.

2. Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location. We do not offer free shipping under any circumstances.

3. Carriers

We don't work with one fixed carrier. Depending on your order and location, we ship through UPS, FedEx, XPO Logistics, Estes, or another regional freight carrier, whichever offers the most cost-effective option at the time of shipping. Large flooring orders are typically shipped via LTL (less-than-truckload) freight rather than standard parcel delivery.

4. Freight Deliveries, Inspection & Damaged Shipments

All shipments are insured, and Vast American handles the claims process directly with the carrier on your behalf.

To keep a damage claim valid, please follow these steps carefully at the time of delivery:

Inspect your shipment as soon as it arrives. You have 3 days from delivery to report any damage.

If your order arrives by freight (LTL) delivery, the driver must note any visible damage on the delivery receipt and you must sign for it at the time of drop-off. If damage isn't noted and signed for at delivery, we're unable to file a claim or accept a return, so please don't wave the driver off without checking your boxes first.

If damage is found, contact us with photos and your order number as soon as possible.

5. Shipping Address

It's your responsibility to make sure the shipping address provided at checkout is accurate. Vast American isn't responsible for orders shipped to an incorrect address supplied by the customer. If you notice an error, contact us immediately so we can attempt a correction, though changes can't be guaranteed once an order has shipped.